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Terms and Conditions

1. Introduction

Welcome to the www.pepperlee.co.uk website terms and conditions (“Conditions”). These Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Conditions set out below.
To protect your own interests, please read these Conditions carefully before agreeing to them.

By placing an order on this website, you agree that you:

  • Have read and agree to be bound by the Conditions
  • Consent to our use of your information in accordance with our Privacy Policy (the latest edition of which is set out on this website)
  • Accept the terms of our Delivery and Returns Policy and Cookie Policy (the latest editions of which are set out on this website).

If you do not agree to be bound by the Conditions, Privacy Policy, Delivery and Returns Policy or Cookie Policy you may not use or access this Website.

When you visit our website or send emails to us, you are communicating electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

2. Contract

We will treat each order for products as an offer by you to purchase the products in accordance with these Conditions.

No order submitted by you is accepted by us until we confirm by email its acceptance. No contract shall exist between you and us until we confirm our acceptance of your order in this way. Please note that our acknowledgement of receipt of your order is not necessarily acceptance of your order. If we accept your order the acknowledgement of receipt will indicate this clearly.

We reserve the right to place restrictions on the volume of any products ordered.

All orders are subject to additional charges for picking, packing and delivery. These are calculated and displayed during the ordering process. You will be shown the final carriage charges for your destination prior to having to enter any payment details. We reserve the right to alter these displayed charges after order completion in the event of an incorrect area selection.

If you have an enquiry regarding the status of your order please contact our Customer Services team on +44 (0) 1274 655900 between 9am and 5pm Monday to Friday or email us at enquiries@pepperlee.co.uk.

3. Description of Products

Each product purchase is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning delivery times, warranties and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with paragraph 2 above.

If you require any further details regarding a product, please email our Customer Services team at enquiries@pepperlee.co.uk, providing details of the additional information required. If you purchase products which are faulty or not as described on the website, we will deal with them in accordance with our Delivery and Returns Policy.

4. Price of Products

The price (shown inclusive of VAT at the standard rate) and availability of the products is identified on the relevant page detailing the products.

We accept payment by Visa, Mastercard or via Paypal.

5. Liability for Products

We will accept all liability if something we do negligently causes death or personal injury. We will also accept all liability for damage to your property caused by our negligence.

Provided you are not purchasing the products for business purposes, we are also responsible for loss caused by:

  • the products not matching our description of them
  • the products not being of the quality you would expect
  • the products not being fit for the purpose described on the appropriate part of the website.

Other than the liability we have accepted as described above and to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with the contract for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these conditions or in respect of any contract.

If for any reason you are unhappy with all or any of the products received, you can return any of them to us in accordance with our Delivery and Returns Policy.

Nothing in these Conditions affects your statutory rights as a consumer, nor does it affect your Cancellation of Order rights set out in paragraph 2 of the Delivery and Returns Policy. For further information about your statutory rights, please contact your local authority Trading Standards Department or the Citizens’ Advice Bureau.

6. Liability for Website

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is “and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or trade usage.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

7. Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • be 18 years of age or over; and
  • register your real name, address, phone number, e-mail address any other details requested.

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

8. Intellectual property and right to use

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Any infringement of our rights will result in appropriate legal action.

9. Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

10. Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

11. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

12. Force Majeure

We shall not be liable to you or be deemed to be in breach of any contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to a cause beyond our reasonable control including act of God, flood, lightning, fire, war, insurrection, civil disturbance, import or export regulations or embargoes, strikes, lock-outs or other industrial action, transport issues, breakdown of machinery or computer systems.

13. Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

These Conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2000. Nothing in them is intended to impose on you any duty or liability additional to those specified in either of those Regulations.

14. Contact

For any queries regarding our service, please contact our Customer Services team on +44 (0) 1274 655900 between 9am and 5pm Monday to Friday or email us at enquiries@pepperlee.co.uk or by writing to Customer Services, Luxury Fabrics Ltd trading as Pepper Lee, Stanley Mills, Edward Street, Bradford West Yorkshire, BD4 9RS, England.

This website is owned by Luxury Fabrics Ltd trading as Pepper Lee. Registered Address - Stanley Mills, Edward Street, Bradford West Yorkshire, BD4 9RS, England. Luxury Fabrics Ltd trading as Pepper Lee Registration No. 397115. VAT no. 917 9153 03.